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XFinity (Comcast) v Starlink: Who Will Win the CX Battle?

The communications/media giant has its work cut out

Amy Sterling Casil
5 min readJun 8, 2021

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Should it take 3 hours to cancel HBOMax from your XFinity (Comcast) service and fail in your mission to add channels for a modest additional cost?

I say “no” but Xfinity (Comcast) has other ideas.

We don’t have many choices in internet living in Southwest Florida: the choice basically is Xfinity (Comcast). Because I work online, I need reliable and reasonably fast internet and as part of that, usually you get “TV” or streaming video. Right?

Awesome! I’m paying for 800 mbps

So, I got snookered into one of those “free HBO” deals where in reality, they are extracting cash from you behind your back until you realize you’re paying money you could have spent on food for worthless trash you never watch.

And, we saw another couple of channels we wanted, but which we could not get with our bare minimum “TV package.”

So, foolish me, I log on to Xfinity’s website last night (challenging, but achievable — only 10–15 minutes worth of work).

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Amy Sterling Casil
Amy Sterling Casil

Written by Amy Sterling Casil

Over 500 million views and 5 million published words, top writer in health and social media. Author of 50 books, former exec, Nebula nominee.

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