Rebecca - people have been doing that to my husband lately (staring blankly at him when he speaks to them). He is older, and his face is quite wrinkled from his life history. I'm not negating what you've said in any way, this is horrific and these are absolutely horrible racist people. I'm indicating that there are people who feel justified in treating others in a callous, unprofessional (store personnel) and hateful manner who also have other biases and prejudices. I'm surprised I have not personally received this treatment due to ageism ... yet. I myself, want to get a type of boot. But I will be thinking about how you were unable to do so, due to inexcusable and vile racism.